Coaching Terms & Conditions

These terms and conditions apply to all coaching services provided by Jane Harrington, Working By Design Inc. and all affiliates (“Coach”). These terms and conditions may be periodically updated.

Coaching

  • Coaching is conducted in accordance with the International Coaching Federation Core Competencies.

  • Coaching is not a substitute for professional mental health care including counseling, psychotherapy, psychoanalysis, or substance abuse treatment, and you will not use it in place of any form of therapy.

  • You understand and agree that you are fully responsible for your well-being during your coaching sessions and subsequently, including your choices and decisions.

  • To the extent our work together involves personal development, career or business, your Coach is not promising outcomes included but not limited to trauma recovery, personal introspection, increased personal happiness, career progression, profitability, legality, and/or business success.

  • Coaching is not legal advice and no coaching session involves the practice of law.

Scheduling & Payment

  • You are responsible for scheduling and re-scheduling your sessions through the online booking tool on the website. Sessions may be scheduled up to six months in advance. You may schedule as many of your package sessions as you like in advance.

  • Sessions may be rescheduled 24 hours before the scheduled session with no penalty. Sessions canceled within 24 hours of the scheduled session cannot be rescheduled and are not refundable.

  • Payment is due in full in accordance with the package and payment plan selected.

  • Payment can be made online by debit, credit or PayPal.

  • Refunds for unscheduled packages received within one week (seven days) of purchase will receive a 100% refund. Refund requests for unscheduled packages must be made in writing via e-mail, and will be processed within 30 days of receipt of written notice.

Privacy

  • The Coach will protect your information as confidential unless you state otherwise in writing. Confidentiality will be maintained unless otherwise required by law. If your Coach is ordered by a court to provide information or to testify, she will do so to the extent the law requires.

  • Technology is not always secure and you accept the risks of confidentiality in the use of email, text, phone, WhatsApp, Skype and any other technology. The Coach is not responsible for any interference with any technology by an outside party.